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WHAT ABOUT THE WEATHER? What if the forecast predicts rain for the day of my appointment? If it is not raining it is our policy to complete the job as scheduled. If it is raining but the precipitation is light we will proceed as scheduled because rain does not effect the cleaning (see next paragraph). In the circumstance of heavy rain or showers, outside work is completed within 2 or 3 clear days. All inside work is completed as scheduled to avoid disrupting your busy calendar. All appointments with inside cleaning services are confirmed by telephone the morning of service.
Does the rain make my windows dirty? Rain does not make the windows dirty, dirt does. Dust accumulates on the outside of the glass from lawn mowers, leaf blowers, tree pollen, car exhaust and many other sources. This dust settles as a uniform layer on the glass. When it rains, the rain drops push the dust into different patterns and after the water dries the dust remains on the glass. This new "mud residue" is now highly visible because it is no longer uniformly spread but is sporadic throughout the pane. Clean glass will stay clean after a rain because once the rain water dries, there is nothing left behind to obscure the view.
What about the winter season? Window cleaning is all the more important in the winter season. Road salt that is poured onto the streets gets turned into an airborne powder from the cars driving over it. This airborne dust settles onto the windows just as any other dust. Your winter service will be safely and effectively done because we follow proper safety guidelines and training procedures.
Because we know your time is important, our weather policy effectively ensures that all appointments are completed in a timely manner. From our years of experience we are able to make accurate decisions to ensure that service quality and safety come first in serving you. We are confident you will be pleased.
WHAT MAKES MY WINDOWS DIRTY? Inside your home airborne dirt from heating & cooling systems, fingerprints, pet smudges and cooking residue all collect on your window surfaces forming a hazy layer. Outside your home other contaminants such as dust blown from the wind and lawn machinery, bird droppings, acid rainfall and tree pollen obscure your view. Choosing Excellent Window Cleaning will allow you to enjoy the beauty of your home and see clear views of your neighborhood scenery.
YOUR SATISFACTION IS GUARANTEED Your windows are guaranteed to look great in any kind of weather. Whether it's 70 degrees and sunny or it rains after your window cleaning service is completed, you can rest assured that your home will look great! If for any reason you are not pleased with your cleaning service, let us know and we'll make it right, even if it rains (see our Rain Guarantee)* Please contact us within 48 hours of your window cleaning service if you are not satisfied with the appearance of your windows so that we can promptly address your concern.
YOUR RAIN GUARANTEE *Clean glass will stay looking great even after it rains, however if it rains within 12 hours of your window cleaning service and you feel your windows still don't look great we will come back and re-clean them. Guarantee not valid on windows with exterior screens if screen cleaning was not requested with window cleaning service. Your request for us to reclean your windows must be made to us within 48 hours of your original window cleaning appointment.
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